1. Introduction
Kings & Queens Restaurant and Lounge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, place orders, or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation
- Place an online order
- Create an account
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in promotions or surveys
This information may include:
- Name and contact information (email, phone number)
- Payment information (credit card details are processed securely through our payment provider)
- Dining preferences and dietary restrictions
- Special occasion information (birthdays, anniversaries)
- Feedback and reviews
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Fulfill your orders and communicate order status
- Personalize your dining experience
- Send you promotional emails and special offers (with your consent)
- Respond to your inquiries and provide customer support
- Improve our website, services, and customer experience
- Protect against fraud and unauthorized transactions
- Comply with legal obligations
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through certified providers (Paystack)
- Access controls and authentication measures
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a commonly used format
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Continued use of our website and services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Kings & Queens Restaurant and Lounge
Data Protection Officer
123 Royal Avenue, GRA
Calabar, Cross River State, Nigeria
Phone: +234 903 682 6272